Privacy Policy

1. Introduction

Wise Property is a property management platform operated by Dbox Consulting Inc. ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation across Canada.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• • Name, email address, phone number, and mailing address
• • Government-issued identification for identity verification
• • Banking and payment information for rent collection and transactions
• • Property ownership documents and lease agreements
• • Tenant information including rental history and references
• • Communications between landlords, tenants, and property managers

2.2 Automatically Collected Information

When you access our platform, we automatically collect:

• • IP address, browser type, and device information
• • Usage data including pages visited, features used, and time spent
• • Cookies and similar tracking technologies for platform functionality
• • Location data (with your consent) for property mapping features

3. How We Use Your Information

We use the information we collect to:

• • Provide, maintain, and improve our property management services
• • Process rent payments and financial transactions securely
• • Facilitate communication between landlords, tenants, and service providers
• • Send important notifications about your properties, maintenance, and payments
• • Comply with legal obligations including tax reporting and regulatory requirements
• • Conduct tenant screening and background checks (with proper consent)
• • Generate analytics and reports for property performance insights
• • Provide customer support and respond to your inquiries
• • Prevent fraud, unauthorized access, and ensure platform security

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist with payment processing, data storage, and platform functionality
• Legal Requirements: When required by law, court order, or regulatory authority
• Property Stakeholders: Between landlords, property managers, and tenants as necessary for property management
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to affected users)
• Consent: With your explicit consent for any other purpose

5. Data Security

We implement industry-standard security measures to protect your personal information, including 256-bit SSL encryption for data transmission, secure Canadian data centers, regular security audits, role-based access controls, and automated backup systems. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Property and tenant records are retained for a minimum of 7 years as required by Canadian tax laws. After this period, we securely delete or anonymize your information unless longer retention is required by law.

7. Your Privacy Rights

Under PIPEDA and applicable provincial laws, you have the right to:

• • Access your personal information and request a copy of the data we hold about you
• • Correct inaccurate or incomplete information
• • Request deletion of your personal information (subject to legal retention requirements)
• • Withdraw consent for data processing where consent was the legal basis
• • Object to processing of your personal information for certain purposes
• • File a complaint with the Privacy Commissioner of Canada or your provincial privacy commissioner

To exercise these rights, please contact us at privacy@wise-property.ca. We will respond to your request within 30 days as required by PIPEDA.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze platform usage. You can control cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. We use essential cookies for platform operation, functional cookies for user preferences, and analytics cookies to understand usage patterns.

9. Third-Party Links and Services

Our platform may contain links to third-party websites and services (such as payment processors and accounting software integrations). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at privacy@wise-property.ca.

11. International Users

Our services are designed for users in Canada, and your data is stored in Canadian data centers. If you access our platform from outside Canada, please be aware that your information may be transferred to and processed in Canada, where data protection laws may differ from your jurisdiction.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through a prominent notice on our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: