Frequently Asked Questions

No technical experience is required. Our platform is designed with an intuitive interface that makes property management simple. We offer step-by-step onboarding, video tutorials, and 24/7 customer support to help you get started.

You can manage residential properties (single-family homes, apartments), multi-unit buildings, commercial properties, and mixed-use properties. Our platform scales from single property owners to large portfolio managers.

Simply log in to your dashboard, click 'Add Property,' and fill in the property details including address, type, number of units, and property specifications. You can also upload photos, documents, and set rental rates during the setup process.

Yes! Tenants can submit maintenance requests directly through the platform. You'll receive instant notifications, can assign tasks to contractors, track progress, and maintain a complete history of all maintenance activities for each property.

Wise Property supports multiple payment methods including e-transfer, pre-authorized debit, and credit card payments. Tenants receive automated reminders, and you can track payment status, send receipts, and generate late payment notices all within the platform.

As a landlord in Canada, you must provide safe, habitable living conditions, make necessary repairs, respect tenant privacy (with proper notice), follow proper eviction procedures, and comply with provincial rent increase guidelines. Wise Property includes compliance tools and reminders to help you meet these obligations.

Canadian tenants have the right to safe housing, privacy, reasonable enjoyment of the property, and protection from illegal rent increases or eviction. You can use Wise Property to submit maintenance requests, track rent payments, access lease documents, and communicate with your landlord.

Log in to your tenant portal, navigate to 'Maintenance,' click 'New Request,' and describe the issue. You can attach photos and mark the urgency level. You'll receive updates as your landlord addresses the request.

Yes! You can set up automatic rent payments through e-transfer or pre-authorized debit. You'll receive payment confirmations and can download rent receipts for your records at any time.

First, try to resolve the issue through communication using our platform's messaging feature. If unresolved, document all interactions and contact your provincial Landlord and Tenant Board. In Ontario, contact the LTB; in BC, the Residential Tenancy Branch (RTB).

We offer flexible pricing based on your portfolio size: Starter Plan (1-5 properties) at $29/month, Professional Plan (6-20 properties) at $79/month, and Enterprise Plan (unlimited properties) with custom pricing. All plans include core features with a 14-day free trial.

E-transfers are free. Credit card payments have a 2.5% processing fee, and pre-authorized debit has a flat $1 fee per transaction. You can choose to pass these fees to tenants or cover them yourself.

Yes, you can cancel anytime without penalties. Your data will be accessible for 90 days after cancellation, allowing you to export reports and documents before account closure.

We use bank-level 256-bit SSL encryption for all data transmission and storage. Our servers are located in Canadian data centers compliant with PIPEDA (Personal Information Protection and Electronic Documents Act). We conduct regular security audits and never sell your data to third parties.

Only you and users you explicitly grant access to can view your property data. Tenants can only see information related to their own rental unit. We implement role-based access controls and maintain detailed audit logs.

Yes, we are fully compliant with PIPEDA and provincial privacy legislation. We provide transparent data collection practices, obtain consent for data use, and honor all data access and deletion requests as required by law.

Our support team is available Monday-Friday, 8 AM - 6 PM EST via phone (1-800-WISE-PROP), email (support@wise-property.ca), or live chat. We also offer a comprehensive knowledge base and video tutorials for self-service support.

Yes! Our mobile apps for iOS and Android provide full functionality including rent collection, maintenance tracking, tenant communication, and financial reporting. Download from the App Store or Google Play.

We offer integrations with QuickBooks, Xero, and Wave Accounting. You can automatically sync rental income, expenses, and generate financial reports compatible with Canadian tax filing requirements.